Privacy Policy
At OmniPlus Furniture (“we”, “us”, or “our”), accessible via https://www.omniplusfurniture.com, we are committed to protecting your privacy and safeguarding the personal information of all individuals who interact with our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with applicable data protection legislation, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), among other relevant privacy laws.
We understand the importance of transparency and privacy. We collect and process your data with the utmost care and integrity, ensuring that your personal data remains safe, secure, and properly used.
1. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data processed via our website, https://www.omniplusfurniture.com (“Website”), and other interactions you may have with us, including customer support and marketing communications.
For the purpose of data protection laws, OmniPlus Furniture is the data controller of your personal information if you reside in the European Economic Area (“EEA”), the United Kingdom, or California.
If you have any questions or concerns regarding the use of your personal data, please contact us via [email protected].
2. Categories of Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
We collect information regarding your interaction with our Website, including but not limited to your browser type, operating system, IP address, access dates and times, page views, session activity, and referring URLs to help us understand site behavior and improve user experience.
b. Account Data
When you register for an account or make a purchase, we collect identifying data such as your full name, billing and shipping addresses, email address, and phone number.
c. Profile Data
Includes your purchase history, saved items, wish lists, preferences, customer interaction history, and behavioral trends inferred from your activity.
d. Communication Data
Includes records of your correspondence with us, such as support inquiries, email exchanges, online chat history, and service feedback.
e. Technical Data
Includes the device type you use to access the Website, unique device identifiers, system configurations, screen resolution, time zone settings, and internet service providers.
f. Transaction Data
Includes the products you purchase, payment card details (processed securely via third-party providers), order details, shipping status, tracking numbers, and delivery confirmations.
g. Preference Data
Refers to your consent preferences for marketing communications, frequency of contact, preferred products or collections, and interests as expressed on our Website.
3. Legal Bases for Processing Personal Data
We process your personal data under the following lawful bases:
– Contractual Necessity: To fulfill our contractual obligations, such as order processing, transaction verification, and product delivery.
– Legitimate Interests: To improve our services, manage our business, and secure our platform, provided these interests are not overridden by your fundamental rights.
– Consent: For optional services, such as subscribing to newsletters or participating in surveys, we rely on your explicit consent, which you may withdraw at any time.
– Legal Obligation: To comply with applicable laws and regulations, such as tax laws or consumer protections.
4. Your Rights Under GDPR and CCPA
We are committed to ensuring you can exercise your data rights:
Under the GDPR (if applicable), your rights include:
– Right to Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You have the right to correct inaccuracies in your personal data.
– Right to Erasure (“Right to be Forgotten”): You can request deletion of your data under certain legal grounds.
– Right to Restriction: You may ask us to restrict the processing of your data under specified circumstances.
– Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
Under the CCPA (for California residents), you may also:
– Request to Know: Obtain details about the categories and specific pieces of personal data we have collected about you.
– Request Deletion: Ask us to delete your personal information.
– Opt-Out of Sale: We do not sell your personal information. However, should our policy change, you will be notified and provided a clear opt-out mechanism.
All data subject requests can be submitted via [email protected]. We may require verification before disclosing or modifying any data to secure your privacy.
5. Security Measures
We have implemented appropriate technical and organizational security measures to protect personal information from unauthorized access, damage, loss, or disclosure. These include:
– Data encryption in transit via HTTPS
– Role-based access controls
– Regular backups and recovery measures
– Employee training on data protection and privacy best practices
– Audit and monitoring procedures to prevent unauthorized access or misuse
6. International Data Transfers
Where your data is transferred outside your jurisdiction (e.g., from the EU to the United States), we implement necessary safeguards, including the use of Standard Contractual Clauses approved by the European Commission and ensuring recipient entities have suitable privacy frameworks such as Privacy Shield-compliant operations (where applicable).
7. Data Retention
We retain personal data only for as long as is necessary for the purposes set out in this policy or as required under applicable law. Generally, retention periods include:
– Account and Profile Data: Retained for as long as your account remains active and for up to 7 years thereafter to comply with legal obligations.
– Transaction and Financial Data: Retained for 7 years per financial compliance standards.
– Communications and Support Data: Retained for 3 years to support claim resolution and service analysis.
– Marketing and Preference Data: Retained until you withdraw consent or request deletion.
8. Cookie Policy
Our Website uses cookies and similar tracking technologies to enhance user experience and performance. Categories of cookies include:
a. Essential Cookies: Necessary for website functionality, such as navigation and order processing.
b. Functional Cookies: Remember your preferences to provide enhanced functionality and personalization.
c. Performance & Analytics Cookies: Collect anonymous aggregated data on Website usage to help improve our design and services (e.g., Google Analytics).
d. Marketing and Retargeting Cookies: Tailor content and advertisements based on your behavior and preferences.
9. Cookie Management and Compliance
When you access https://www.omniplusfurniture.com, a cookie banner provides you with the option to accept or customize cookie settings in compliance with GDPR guidelines. You may also manage cookies via your browser settings to block or delete cookies.
California residents can opt out of interest-based cookies via built-in U.S. privacy settings and use of the browser’s “Do Not Track” signals, which we honor where technically feasible.
10. Protection of Children’s Privacy
This Website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If you believe that a child has submitted personal data to us, please contact us immediately at [email protected], and we will promptly delete such data in accordance with applicable laws.
11. Policy Updates
We may revise this Privacy Policy from time to time to comply with evolving regulatory requirements and technological developments. Any significant changes will be communicated through our Website or directly via email, where appropriate. Continued use of the Website following the posting of changes will constitute acceptance of those changes.
12. Contact Us
If you have any concerns, inquiries, or requests related to this Privacy Policy or the way we handle your personal data, please contact us at:
We are fully committed to complying with all applicable data protection laws and maintaining open communication with our users about data privacy. Thank you for trusting OmniPlus Furniture with your information.